What Customers Say
Cornmarket. Insurance that’s tailored to you
It’s easy for us to tell you why it makes sense to insure through Cornmarket. Our company values are based around surpassing the expectations of our customers, by offering superior service and value for money.
With that in mind, here are the thoughts of some of Cornmarket’s existing customers. If you’d like to have your say, we’d love to hear from you. Feel free to get in touch.
“Shane, thanks for sorting that out and for your help with everything. The customer service you provided was first class, and I will be recommending Cornmarket Insurance to friends and family as a result.” Colm Moane, Bank of Ireland Customer.
“I wish to provide some feedback on my recent experience arranging home insurance with one of your staff, Ashley Hunter. Ashley has been a pleasure to work with. From my initial general enquiries in August to my purchase yesterday Ashley has been more than professional. He has engaged with me on a level that has inspired confidence. Ensuring he has a complete understanding of my needs, talking through the various levels of cover, researching the detail of the most competitive options, forwarding information for my perusal, being genuinely interested that I make the best choice, being patient while I made my decisions – nothing has been too much trouble for him. He has demonstrated that he is not only knowledgable about the products on offer (and what he doesn’t know he finds out) but he has the softer skills needed to make a very positive connection with clients and provide an excellent customer experience.” GM, Teacher Insurance Customer.
“You may / may not remember me – but I have been a Police Officer – IAM Member and a very loyal customer of Adelaide and then Cornmarket Insurance. I wrote to you in Septemebr 2015. Regarding my excellent treatment from your team, and it still continues
Since joining as a customer to your company,I transferred all my insurances to you, (two cars, Home and motor cycle) – I have always had the great fortune of dealing with your great team and in particular Adie Laird.
I have been tempted to buy insurance elsewhere, but your company and Adie have always looked after me and treated me a s a friend and as a customer and not just an account number or money generator.
Mr Adie Laird.
When I became a member of the I.A.M though the Police several years ago, I eventually decided to contact Adelaide IAM Surety. I was greeted by then a very young man called Adie Laird.
My records will show how long I have been with you and will show how many years I have had dealings with Adie. I have written several emails to your company saying how impressed, pleased and encouraged I am by the attitude of all your staff – In particular Adie..
I am a police officer and I have a BSC (Hons) in Psycho Analysis – Counselling – Interaction Skills and being someone that has worked in the public sector for over 41years, I think I am well qualified to give a professional opinion.
Adie Laird – Is true gentleman that really enjoys his work – He has been recognised for this because I do believe he went from motorcycles insurance to cars to training and now to another respected position in Customer Experience Analyst.
That is an excellent choice that Cornmarket has made. I am also glad that Cornmarket recognises and encourages staff their staff. When I ever I call Cornmarket, I firstly accept that Adie may no longer be on the same department but, I always ask for Adie to deal with me personally..Why..??
Adie is a credit to himself, a credit to his peers, a credit to his family and in his current role, an absolute credit to the Cornmarket company and an ambassador to people and customers like me.
It is staff like Adie Laird, that keeps people / customers like me, staying loyal to your company and coming back. Congratulations.
May I respectfully request that this email be brought to the attention of Senior Management an a copy be placed on Adie`s personal file.”
“I have just been arranging House Insurance (Buildings and Contents) as a current customer with Christina Kerr.
May I bring to your attention Christina’s patience and understanding as I attempted to open documents on my computer and her knowledge of what I exactly needed. When it comes to House Insurance there can be so many items that you do / do not require which can make an impact on the final price.
I had been tempted to move away from your good selves, purely on a financial matter, but Christina was able to outline ‘hidden costs’ that I would or may be charged that I had not recognised or appreciated, by other companies.
Nothing was too much trouble for Christina and within minutes of finalising my requirements and paying the premium, my documents were sent to me.
Congratulations in having Christina on your staff – she is a credit to your company.”
Paul Griffiths, IAM Examiner, retired Traffic Police Officer.
“I just wanted to get in touch to compliment a member of your team in Belfast, I believe his name is Aaron. He called me last week to check if I’d received my quote to continue my policy, as I hadn’t a chance to look at it properly he agreed to call me back this evening, which he did promptly. He offered me a very competitive deal/price which I was very pleased with. It was all done and dusted in a matter of minutes, which I very much appreciated. At a time when people seem to complain for any small reason I feel it important to praise great service when it is received. So well done Cornmarket and well done Aaron.” Steve McPeake.
“My reasons for supporting Cornmarket are mainly for price but also knowing that I would get good backing. I would like to compliment Cornmarket’s customer services for their help in obtaining proof of my no claims from my previous insurer. Having tried several times to obtain the proof required for my new policy I then sent another request and copied my email to Cornmarket. When I returned from holiday I had a mailing from Cornmarket saying that they had been in contact with my previous insurer and obtained the required proof. NOW THAT IS WHAT I CALL GOOD SERVICE.” Tom Coomber, Suffolk.
“I have a number of policies with Cornmarket and been more than happy with the service. In particular may I single out Thomas (Teachers Section) He has always been courteous and clear when asked a question. Cornmarket are also always very competitive with rates.” Eugene Turner, Northern Ireland.
“On Sunday afternoon I requested copy documents for the above vehicle and note that these were emailed to me by 9.15am this morning. Just to say a big thank you for your prompt service as this was important as we travel to France in the next few days.” Ian Wright, Cumbria.
“Many thanks for an excellent service. Your help and support is appreciated. Since I’ve been with you, a workmate has joined you and another one will be soon.” Mark, Wolverhampton.
“I have found Mark to be extremely diligent and helpful. It seemed to me that he was constantly striving to ensure, that the service I received, was the best that he could give. A very refreshing and welcome change. Well done for employing such dedicated and conscientious staff.” Spencer Golding, Devon.
“Many thanks for an excellent service and really pleased with the insurance deal I got.” Kevin McElduff, Northern Ireland.
“Once again, my I bring your attention to the staff at Cornmarket IAM, In particular Mr Adie Laird.
I have been a customer with you for so many years, the Dead Sea was only sick and the Gibralter Rock was just a pebble.
Every time I call your office , I am met with courtesy and respect and a very polite telephone manner. The staff are very knowledgeable and always try to get me the best insurance quote. Having agreed my policies are with me within minutes. I can call and do mid-term adjustments with no fuss.
Being a Police Office, I am very well aware of dealing with the public, so I believe I am well qualified to recognise good public service when I see / hear it.
I know that some generic emails are read out which embarrasses a few when they are named – but being recognised when you are doing your job and doing it well, deserves recognition, especially in this day and age when people are quick to complain.
Adie is one of these staff members that always has a welcoming, cheery voice, he does the best deal he can whether its my car or home insurance. We have a laugh on the phone and I am made to feel that bit special.
Please give my best wishes, thanks and pass on my gratitude to all the staff, in particular Adie, for the great work they do and the professionalism they display when dealing with me. Many Thanks.” Terry
“I am writing to you to pass on my thanks and appreciation to a member of your staff. Mr Conor McCloskey is a credit to your company who greatly assisted me with my new car insurance. His extremely professional and polite manner should be acknowledged during his next annual appraisal report.
Thank you and especially thank Conor for outstanding service.” Richard George
“I take the opportunity to say how grateful I am to your organisation and the I A M for your combined efficiency and help—-thank you !!”John Cook
“Thanks, once again, for clear, concise and straightforward correspondence, representing a good professional customer interface from Cornmarket.”
“Thank you very very much for your good news and very prompt response. You have relieved me of a big worry and I certainly look forward to patronise with your company again. I seldom come across such proficient service like yours and you gave me back faith in the business world. I have been intending to write to some companies who nearly caused us nervous breakdown and heart attack and YOU gave us back such good faith. THANK YOU AGAIN SIR. MUCH OBLIGED TO YOU.”
Mrs Nancy Evans
“I had to make use of your breakdown service yesterday, 23rd June. I am writing to compliment everyone involved in getting me back on the road as speedily as possible. The service I received was excellent. David, who took my initial call, even took the trouble to call me to check that everything was OK and that the repair van had arrived (it had). I appreciated the call very much as I was in the car on my own. I got home safely, if rather later than I had anticipated, and I would be grateful if my thanks could be passed on.”
“Coach Drivers’ Club Insurance beat my previous quote by £100 and I was impressed by their service.”
“Fantastic , thank you so very much for making the renewal of these two cars so easy ; you are very efficient and most helpful————thank you again very much indeed.”