The safety and well-being of our employees and our customers is our main priority. We have put measures in place to allow many of our employees to work from home to reduce risks, while continuing to provide services and support to our customers.
A number of our customers are public sector employees and we sincerely thank them for the great work that they are doing at the moment. We are also thinking of the healthcare workers and the many front line workers who are facing extremely tough times to help the country through this situation. We are very grateful to them for the work they do, especially now.
If you have questions
Our phone lines are open during this time and although you may experience some delays in contacting us by phone, we promise to answer our phones as quickly as possible. Thank you for your patience and understanding.
We understand that many of our customers have questions about the products they have with us and how they are affected at this time.
If you are experiencing financial difficulties due to the impact of COVID-19, we can review your levels of cover, change your payment dates or offer a payment deferral if needed.
A payment deferral means to delay your payments for a short period. When you restart your payments, the amount that has been missed gets spread over the remainder or added to the end of the agreement, the total payable won’t increase as a result and you will still need to complete your payments by the end of the policy.
Agreed payment deferrals will not have a negative impact on your credit score (if applicable).
If you’re struggling financially then please call us and we’ll see what we can do to help. Don’t cancel any payments or direct debits through your bank as this can affect your policy and may leave you without cover.
We’re just a phone call away
Our phone lines are open during this time. We promise to do our best to answer calls as quickly as possible.
Write to us
You can also contact us at any time in writing by sending an e-mail to: firstname.lastname@example.org
Keep safe and well.