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We’re sorry you’re not happy with our service. Sometimes we make mistakes.
Please get in touch with us by calling 028 9044 2200 or use our Get in Touch form and we’ll be in touch. If your complaint hasn’t been resolved within 24 hours, we’ll investigate and write to you within 5 working days – keeping you informed with regular updates.
EU’s Online Dispute Resolution
Is your complaint is about a product purchased online? If so, you can contact the Financial Services and Pensions Ombudsman or you can submit your complaint to the European Union’s Online Dispute Resolution platform here.