In the event that you need to make a claim, we want the process to be as smooth and hassle-free as possible for you.
How do I make a claim?
Car and Motorbike Claims
Please call our 24 hour 7 days a week claims team on 028 9032 2607
Claim handling services are provided by Plantec Assist Limited and Kindertons Limited
We have a number of insurers we work with. If you need to report a claim then call:
DAS Home emergency - 0344 893 9011
Covea - 0330 024 225
Ageas - 0345 122 3019
RSA non-emergency - 03301 024 006
RSA Emergency - 03457123888
AXA Contents, Personal possessions and Buildings claims - 0330 024 6842
AXA Domestic helpline and Home assistance - 0330 024 6849
Legal and General Home emergency cover - 0800 072 4680
Legal and General Non emergency - 0345 071 1434
KGM Home Insurance Claims - 0303 366 9000
KGM Home Emergency - 01444 442 873
Aviva - 0800012345
In case of a serious medical emergency, involving anyone covered by your Travel Policy, notify your policy provider, Mapfre, as quickly as possible on 00353 91 501617. Having done this, please contact the 24-hour helpline number listed on your Schedule of Cover.
What information do I need to provide?
When you call, you will need to tell us:
- The date and time of the incident.
- An indication of the extent of the damage or loss.
- Details of any other parties involved.
What else do I need to do?
In most cases, you will need to complete an incident report form, but we’ll be able to confirm this with you when you call.
If there has been a theft or attempted theft, you must tell the police immediately. If you receive a writ, summons or other legal documents or letters, you must send them to your claims handler promptly.